Withdrawals are typically available via bank transfer, card payouts, e-wallets and cryptocurrency. Not all methods are available in every jurisdiction; the wallet will display your accessible options based on your region and account history. For security and compliance reasons, we generally require withdrawal to the same payment method used for deposits where feasible. This practice helps reduce fraud risk and speeds up reconciliation.
| Method | Typical Processing | Notes |
|---|---|---|
| Bank transfer | 2-5 business days | Requires bank details verification |
| Card payout | 2-7 business days | May be faster with verified cards |
| E-wallet | Instant to 24 hours | Fastest for many players |
| Cryptocurrency | 10-60 minutes | Subject to network confirmations |
Before the first withdrawal, we may request identity and address verification documents. These steps are standard industry practice to protect both the player and the platform from fraudulent transactions. Providing documents promptly avoids delays in payout processing. Documents typically include a government-issued ID and proof of address. Payment method proof may also be requested for card or e-wallet withdrawals to confirm ownership.
Keeping your account details updated reduces friction when requesting withdrawals. If your registered name or payment details change, notify support and follow verification steps to maintain seamless payout capability. All submitted documents are handled securely and in accordance with our privacy policy and applicable laws.
Check our payouts and fees before requesting a withdrawal to choose the fastest and most cost-effective option.
Fees for withdrawals vary by method and region. We display applicable fees and any thresholds during the withdrawal process so you can decide which option suits you best. Some methods may incur third-party or network fees outside our control. Minimum and maximum withdrawal limits may apply to specific methods. Check the wallet interface for real-time limits that apply to your account and currency.
Complete verification in advance by uploading clear identity and address documents. Verified accounts typically experience much faster payouts because verification steps are already satisfied. Choose e-wallets or cryptocurrency for faster processing where supported. Avoid last-minute changes to payment details after requesting a withdrawal as this may require additional checks and delays.
Ensure your account name matches the payment recipient details to avoid reconciliation issues. If a withdrawal is marked as pending for an extended period, contact support with your withdrawal reference and we will provide status information and next steps. Maintaining accurate contact information ensures you receive notifications about verification requests or processing updates promptly.
Processing time depends on the selected method. E-wallets and crypto are often fastest, while bank transfers and cards can take several business days.
Fees vary by method and may include network or intermediary charges. We display applicable fees in the withdrawal flow.
Pending status can be due to verification requirements or processing queues. Contact support for specifics and expected timelines.
Changing methods after a request is not usually possible without cancelling the request and submitting a new one, which may delay the payout.
